Tom is a Data Analyst at Parkinson's UK. For the last 2 years he has been working on the Parkinson's Connect project, a service transformation project aiming to ensure Parkinson's UK is there for the increasing number of people with Parkinson's and their family, friends and carers. Tom has been responsible for pulling in existing data from across the charity and public domain as well as integrating new data, collected through the project, to help better understand peoples' needs. As we get closer to the newly designed services 'going live' Tom is helping to understand the role data can play in continuous improvement of the services and importantly, in understanding the impact the new service has on people with Parkinson's and their family, friends and carers.
Wednesday 12 May
Data in Service Design at Parkinson’s UK
A look at how we've been using data at Parkinson's UK to help re-design our information and support services. Parkinson's Connect is a service transformation project to design and develop an end-to-end service pathway that meets the information and support needs of the ever-growing number of people with Parkinson’s and their friends, family and carers. In this presentation we will talk through how we have used qualitative and quantitative data as part of a service design approach as we prepare to begin delivering the new service from September 2021. We will look at the successes and difficulties we have had using data in service design and explore our strategy for the future of data in service delivery at Parkinson's UK.