Sarah Chang

Citizens Advice

Sarah graduated Summa Cum Laude from the University of Pennsylvania with a BA in Economics. Since then, she has accumulated over 4 years of data analytics, business intelligence, and consulting experience – becoming Tableau Desktop 9 certified in the process. While Sarah began her career serving Fortune 500 and FTSE 100 management teams, Sarah now works in the third sector, leading the channel reporting team at Citizens Advice.

12:15 - 12:40

Wednesday 12 May

How we used our data (both internally and externally, for good) during COVID at Citizens Advice

In this session, Citizens Advice discuss how they built a consolidated dashboard and set up regular data discussions to help their service tackle the COVID crisis internally. They’ll talk about what they learnt from this process, and from their work using social media influencing with their news and comms teams to help their external stakeholders and the government understand the ever-changing concerns of people during the pandemic.