Mankeet Nirankari

Citizens Advice

Mankeet graduated from the Indian Institute of Technology, Kanpur with a BTech in Chemical Engineering. From there he went onto work as a digital product analyst in India's largest ecommerce firm, working on projects around improving search and user experience on the app. He then joined Citizens Advice where he leads on the client experience survey and analysing web trends.

12:15 - 12:40

Wednesday 12 May

How we used our data (both internally and externally, for good) during COVID at Citizens Advice

In this session, Citizens Advice discuss how they built a consolidated dashboard and set up regular data discussions to help their service tackle the COVID crisis internally. They’ll talk about what they learnt from this process, and from their work using social media influencing with their news and comms teams to help their external stakeholders and the government understand the ever-changing concerns of people during the pandemic.