Lucy Madigan


Lucy Madigan has worked in the social housing sector for over 10 years. She gained experience in various roles until she found her area of passion, delivering cultural change through service design and change management. Her current role as Head of Business Change Analysis at Peabody has enabled her to support the successful delivery of several housing association mergers and she is currently working on delivering a new ambitious Group Strategy at Peabody

14:25 - 15:05

Tuesday 11 May

Using data at the Peabody Housing Association

Peabody’s Resident Wellbeing Project was set up in May 2020 in response to the Covid-19 outbreak and subsequent national lockdown. Peabody identified their most vulnerable residents and developed a plan to provide an immediate response to their needs during lockdown. The project has a series of deliverables which support Peabody residents in need. It began with a few very important pieces of data about each resident, and led to providing services via a well-architected and quickly designed data flow; locally based groups providing assistance with food; employment; advice regarding sources of help including government programmes; and even an app to facilitate a befriending programme.