Iz Flieh


Iz is a passionate advocate for using data to better understand and pre-empt future customer needs. At Carefree he leads on breaks delivery, customer success among our carers, community partners and accommodation donors, working closely with the product team to ensure the iterative development of our technology to meet user needs.

14:40 - 15:20

Monday 10 May

Leveraging data insights to better support users

Creating an actionable feedback loop with your service users doesn't have to be complicated. In this session, charity Carefree will show you how to use no code tools to join up live user feedback with your operations and track the impact of the improvements you make. No Code tools featured will include: Front App, Herald HQ, Linear and Databox. Carefree is a multi-award winning digital charity that leverages easy to use, flexible technology to match unpaid carers referred by social sector organisations with gifted short breaks.